Terms and Conditions

Using ACT

ACT Systems LLC provides ACT Systems, including its website, waitlist, accounts and workspace services. These Terms and Conditions apply to your use of ACT. Every person creating an account accepts these terms and the Privacy Policy. If you create a workspace, start a subscription or connect companies, you must also have authority to act for that company. A separately agreed written contract controls if it conflicts with these terms.

Accounts and workspaces

Use your own account, provide accurate information and keep your credentials private. A workspace represents a company. Its authorized owners manage membership, roles and access. Do not share credentials or access information you are not authorized to see. People who join another workspace use their existing account.

Pricing, sites and seats

Each workspace is priced by quote, based on its modules and active site band. A site is active when it has work items, assets, reports or a project that includes it. Each band includes office seats and storage. Extra office seats and storage are billed as quoted. The pricing page describes the modules and bands. A free connected workspace receives shared work without buying its own subscription; creating its own operational records requires an eligible plan.

Billing and renewal

Subscriptions are billed monthly or yearly in advance, in US dollars, and renew automatically until cancelled. Stripe processes payments. Prices exclude sales tax and similar taxes, which are added where applicable. Receipts and invoices go to the workspace billing email.

Adding modules or moving from monthly to yearly billing takes effect at once, with the difference for the rest of the period charged then. Removing modules or moving from yearly to monthly billing takes effect at the next renewal. Your agreed quote may provide different arrangements.

Cancellation, payment failures and price changes

An owner can cancel in workspace billing settings. Access continues until the paid period ends. We do not refund partial periods or unused seats unless required by law or agreed in writing.

If payment fails, Stripe retries and we email the billing contact. After seven days the workspace is restricted until payment is made. When a subscription ends, existing records remain accessible subject to the workspace's permissions and available actions. We give at least 30 days' email notice before a price increase or reduction in included modules or band allowances; the change applies at the first renewal after that notice. Price decreases and added features may apply sooner.

Your records and rights

You and your company retain your rights in the records and content you provide, subject to the rights of your customers, employees and other owners. Upload only information you have authority to use and share. You grant ACT Systems LLC the permission needed to store, process and display that information to provide the service under your instructions. This does not transfer ownership of your records or give ACT rights to sell them.

Workspace owners control their company's records and authorized sharing. People and companies receiving records may use them only for the authorized work, review and recordkeeping. Connecting companies does not transfer a customer relationship, a company's personnel records or ACT's software rights. Shared work is also subject to the Connected Work Terms linked below.

You can export records through available features while you have access, including in a read-only workspace. We keep a read-only workspace's data until an owner deletes it or requests removal, and will give notice before changing that policy. Authorized retention for submitted shared work, legal obligations and dispute records may limit removal, as described in the Connected Work Terms and Privacy Policy.

Support access

To resolve problems or answer questions, authorized ACT Systems LLC staff may open a support session in your workspace without asking first. Each session records a reason and ends automatically within four hours. During a session, staff can view and change the workspace's records but cannot change its billing. The workspace's audit log records who opened the session, the reason, each page viewed and each change made.

Acceptable use

Do not send unsolicited messages, interfere with ACT, attempt to access another company's information or upload content you have no right to store. Keep access to client information and personal information limited to the people who need it for the authorized work.

Waitlist, examples and service

Joining the waitlist is free. It records interest and does not create an account, guarantee access on a date or commit you to a purchase. Demonstrations use illustrative data and do not change a live workspace. Comparisons reflect ACT's perspective and are not endorsements by other vendors.

We work to keep ACT available and information safe. Unless a separate written agreement says otherwise, we do not promise a specific uptime level, compliance certification or suitability for a particular regulated workflow.

Changes and contact

We may update these terms. For changes affecting paid subscriptions, we email owners before the change takes effect. Existing connection acceptance records retain the version originally accepted. Questions about ACT, records, subscriptions or these terms can be sent to ACT Systems LLC at contact@actsystems.app.